Determine what has changed
Test a solution.
Establish the most probable cause
Escalate the problem to the right section
第1题：
Users are reporting problems connecting to servers in the remote company.com domain. The administrator suspects this to be a DNS problem.Which of the following commands would the administrator run to identify the DNS server of the remote company.com?（）
A. dig company.com ns
B. ipconfig/all
C. ifconfig-a
D. dig company.com mx
第2题：
A client is having problems connecting remotely after replacing a router. An administrator has justcreated an action plan.Which of the following is the NEXT step the administrator should perform to resolve this issue?（）
A. Implement and test the solution.
B. Determine if escalation is necessary.
C. Identify the affected areas of the network.
D. Identify the results and effects of the solution
第3题：
An administrator is experiencing availability issues on a Linux server. The administrator decides tocheck the server for an IP address conflict on the server. Which of the following commands should the administrator use?（）
A.traceroute
B.tracert
C.ifconfig
D.ipconfig
第4题：
Several users from the same location are reporting problems accessing the intranet server. An administrator has verified that no other remote areas are having issues connecting to the same server. Which of the following steps should the administrator perform NEXT?（）
第5题：
An administrator is planning an upgrade of a major software package on an application server. The software has been tested successfully in a test environment and it is ready to go into production. Which of the following steps should the administrator take next？（）
第6题：
A. Escalating the problem
B. Testing the solution and identifying the effects
C. Continuing to gather information about the same symptoms
D. Documenting the solution and the entire process
第7题：
Several users from the same location are reporting problems accessing the intranet server. Anadministrator has verified that no other remote areas are having issues connecting to the sameserver.Which of the following steps should the administrator perform NEXT?（）
A. Determine what has changed
B. Test a solution.
C. Establish the most probable cause
D. Escalate the problem to the right section
第8题：
A. Find out what has recently changed on the network
B. Create an action plan and solution identifying potential effects.
C. Continue to gather information and see what other problems may exist.
D. Determine the most probable cause.
第9题：
Web users are reporting issues downloading various types of media. Which of the following shouldthe administrator do FIRST?（）
第10题：
Several remote sales employees， who have come into the office this week， report that they are unable to get on the Internet， but no other users have reported similar issues. The help desk hasescalated the issue and the case notes state that the users have IP addresses that begin with 169. Which of the following should the system administrator check FIRST？（）