Tell the client that they will need to place another service call.
Ask the client if they would like to discuss their computer problems in more detail.
Tell the client that another technician will be sent out.
Inform the client that the problem will be resolved by the onsite technician at another time.
第1题:
A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which of the following would the technician recommend as the BEST solution to this situation?()
第2题:
The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?()
第3题:
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
第4题:
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()
第5题:
A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do?()
第6题:
A developer is designing a web application that must verify for each request: The originating request is froma trusted network. The client has a valid session.The client has been authenticated. Which design pattern provides a solution in this situation?()
第7题:
When implementing a solution to a problem, which of the following is the BEST course of action to take?()
第8题:
A.User ID/password file
B.Communications layer
C.Client applications
D.Operating system
第9题:
Under which of the following circumstances would a technician use IPCONFIG /RENEW?()
第10题:
A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?()