Cycle the power on the network printer.
Verify the network cable is connected to the printer.
Reinstall the printer driver.
Restart the print spooler service.
第1题：
A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）
A. Cycle the power on the network printer.
B. Verify the network cable is connected to the printer.
C. Reinstall the printer driver.
D. Restart the print spooler service.
第2题：
A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）
第3题：
You are the administrator of a Windows 2000 Professional computer that has a shared printer. Several departments in your company use the shared printer.
The Sales department frequently prints multiple-page presentation graphics, which take a long time to print. Users in other departments who have short messages to print must wait an unnecessarily long time for their jobs to print.
You want to improve the efficiency of printing for all users who use the shared printer. You want to accomplish this with the least amount of administrative effort.
What should you do?
A．Configure the priority of the printer to 50. Add a new printer, and set the priority to 1. For the new printer, deny print permission for users in the Sales department.
B．Configure the priority of the printer to 50. Add a new printer, and set the priority to 99. For the new printer, deny print permissions for users in the Sales department.
C．Monitor the print queue and raise the priority of all print jobs that are sent by users who are not members of the Sales department.
D．Delete the old printer. Add a new printer, and set the priority to a higher value. Pause the print queue only when graphic intensive print jobs are printing.
第4题：
Multiple users have reported not being able to print to a network printer. Which of the followingcommands will test the network connectivity status of the printer?（）
第5题：
You are the administrator of the company network. The network consists of a single active directory domain. The network includes 10 servers running Windows Server 2003 and 200 client computers running Windows XP Professional. You install and configure a server named TestKingSrv as a print server. The name of the print queue is //TestKingSrv/laserprinter. You assign the Everyone group the Allow - Print permissions. A user named Lisa in the Finance department reports that she is unable to print to //TestKingSrv/laserprinter. Several other users report that they are unable to print to //TestKingSrv/laserprinter. You log on to Lisa's computer and submit several print jobs, but none of them print and no error message is displayed. In Printers and Faxes on Lisa's computer, you open //TestKingSrv/laserprinter. You see the following status of the print queue: "laserprinter on TestKingSrv is unable to connect". You are able to ping TestKingSrv. You need to ensure that print jobs submitted to //TestKingSrv/laserprinter will be printed. What should you do?（）
第6题：
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）
A. Restart the print job in the print queue.
B. Print a test page from the printer properties.
C. Run the Add Printer Wizard.
D. Restart the print spooler service.
第7题：
You are the network administrator for All network servers run Windows Server 2003. A server named PrintTK1 has a print device directly connected to the parallel port. The print device is shared for use by all users. Peter is the IT manager. Peter reports that his documents are often printed after documents submitted by other users. You need to ensure that Peter's documents take precedence over documents submitted for printing by other users. However, if a document is already printing, the printing must not be interrupted. What should you do?（）
第8题：
A. rsync
B. netstat
C. ping
D. ipconfig
第9题：
Your network contains an Active Directory domain. You have a print server named Server1 that runs Windows Server 2008 R2. You deploy a new print device and create a shared printer. You need to ensure that only members of a group named Marketing can print color documents on the new print device. All other users must only be able to print black and white documents on the new print device. What should you do？（）
第10题：
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）