Turn over current design to Techline to create configurations
Perform knowledge transfer of design requirements to Business partner then disengage
Work with Business Partner to engage Techline to assist with configuration and request technical and Delivery Assessment （TDA）
Work with business partner to engage Techline to create configurations
第1题：
A customer SAN environment has undergone significant growth over the past two years. They havealso suffered a high turnover rate with administrative personnel. The customer has asked a storage specialist for help in documenting and understanding their changing SAN environment. The ability to make configuration changes to devices would be a plus. Which tool should the storage specialist suggest（）
第2题：
A sales specialist is presented with a very large， complex opportunity. The customer is in the process of identifying business requirements. Which of the following tasks is most important to position IBM as the leader to capture this opportunity？（）
第3题：
A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.
第4题：
A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）
第5题：
An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）
第6题：
The storage specialist has designed a very complex solution with the customer， and needs toverify that all associated equipment will work as expected. Which of the following is designed tohelp lower support cost and improve customer satisfaction？（）
第7题：
A prospective customer has a SCSI installed. The new project requires a large high performance storage and tape network . The customer does not appear to understand the terminology and options of the fiber channel components of the solution. Further discussion confirms that the customers only has cursory knowledge of fiber channel and is not currently prepared to for the installation. What steps should be taken to make sure customer is satisfied with the solution？ （）
第8题：
The most important customer a technician has is:（）
第9题：
After putting together a configuration that meets customer’s requirements， a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA？（）
第10题：
A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）