单选题By default, who is responsible for firmware and software updates of an SVC solution? （）A the customerB IBM customer engineerC certified IBM Business PartnerD IBM Maintenance and Technology Support organization

第1题：

The pSeries sales representative has done an excellent job in educating the customer on the benefits of working with IBM.  The customer is planning to implement their first ERP application.  This new application will be critical to running their business.  The customer has only a competitor’s UNIX systemcurrently installed.  They are interested in obtaining a proposal from IBM. In addition to the AIX hardware and HACMP software， what else should be included in the IBM proposal for the new ERP solution？（）

• A、I/T services and education to help with the implementation of the hardware and software
• B、A Supportline specialist to work directly with the customer to manage any issues that arise
• C、The services required to move the currently installed applications from the competitor’s systems to the IBM systems
• D、A slimmed down solution to ensure that the IBM solution is less expensive than the competitor’s solution

第2题：

An IBM Business Partner suggests an IBM System Storage DS8000 to a customer with a SAN   that is now configured with an EMC Symmetrix subsystem disk.  The customer wants to determine if new HBAs and software upgrades are needed on the servers if the EMC storage is replaced by the DS8000 What document must be carefully read to help address the customer’s concerns（）

• A、IBM System Storage DS8000： Host Systems Attachment Guide
• B、DS8000 Interoperability Matrix
• C、IBM System Storage DS8000： Introduction and Planning Guide
• D、IBM System Storage Solution Handbook

第3题：

第4题：

A customer is having problems after an AIX version upgrade from 5.2 to 5.3.  Which of the following should the pSeries technical specialist recommend that the customer call？（）

• A、IBM Techline
• B、IBM Supportline
• C、IBM Software Distribution
• D、IBM Hardware Support

第5题：

You have a junior sales representative working with your largest customer， who needs to build an entry System x Server hardware solution.  Which IBM resource should the junior sales representative use？ （）

• A、IBM Sizing Guides
• B、IBM System x and BladeCenter Business Partner Guidebook
• C、IBM Standalone Solutions Configuration Tool （SSCT） 
• D、IBM ServerProven

第6题：

A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）

• A、The business partner was required to perform a TDA and failed to do so
• B、The business partner recommended a nonworking configuration
• C、The business partner did not support the customer correctly
• D、The business partner failed to sell Remote Technical Support （RTS）

第7题：

By default, who is responsible for firmware and software updates of an SVC solution? （）

• A、the customer
• B、IBM customer engineer
• C、certified IBM Business Partner
• D、IBM Maintenance and Technology Support organization

第8题：

第9题：

A customer is experiencing problems with a failed disk drive on their newly purchased p630 server.   The IBM CE has replaced the disk and now the mirrored Logical Volume needs to be re-created.   The customer does not have the skills to do this.  There is no support contract with the solution provider but the p630 is covered under a Software Maintenance Agreement （SWMA） 24/7 contract. What should the pSeries technical specialist do first？（）

• A、Offer to rebuild the logical volume for a fee.
• B、Offer to talk the customer through the procedure to rebuild the logical volume for a fee.
• C、Suggest the customer open a call with IBM TechLine； offer to explain how the process works.
• D、Suggest the customer open a call with IBM SupportLine； offer to explain how the process works.

第10题：

A Business Partner storage specialist is proposing an IBM System Storage DS5000 solution to aninstalled EMC customer. Which IBM resource should the Business Partner engage to assist withcompetitive sales strategies against EMC?（）

• A、Competeline 
• B、Executive Briefing Center 
• C、Competitive Benchmark Center 
• D、Field Technical Support Specialist (FTSS)