单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A Gather information from the customer.B Isolate the problem on the device.C Read the service documentation for possible causes.D Check the parts li

第1题：

An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）

• A、Gather information from users.
• B、Reboot the server.
• C、Apply the latest service packs to the operating system.
• D、Perform a root cause analysis

第2题：

Which of the following is the FIRST step when troubleshooting an issue？（）

• A、Identify the problem.
• B、Verify full system functionality.
• C、Document all findings.
• D、Establish a theory of probable cause.

第3题：

第4题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第5题：

A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）

• A、Backlight
• B、Inverter
• C、Loose cable
• D、Lid switch

第6题：

Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）

• A、Gather information from the customer.
• B、Isolate the problem on the device.
• C、Read the service documentation for possible causes.
• D、Check the parts life counters.

第7题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第8题：

第9题：

A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

• A、Record the solution in the appropriate logs for future use.
• B、Ask the user who reported the issue what past documentation they have.
• C、Ask the user who reported the issue to explain the symptoms in detail.
• D、Record what steps should be taken to resolve the issue.

第10题：

Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

• A、 Identify changes to the system.
• B、 Replicate the problem in the system.
• C、 Verify full system functionality. 
• D、 Implement the solution.