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单选题Which of the following is NOT a phase of the troubleshooting process？（）A confirm the repairB define the problemC document the resultsD simplify the problem

题目
单选题
Which of the following is NOT a phase of the troubleshooting process？（）
A

confirm the repair

B

define the problem

C

document the results

D

simplify the problem

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相似问题和答案

第1题：


The author suggests that a mathematician asked to solve a problem in an ill-defined situation would first attempt to do which of the following？( )

A.Identify an analogous situation.
B.Simplify and define the situation.
C.Vary the underlying assumptions of a description of the situation.
D.Determine what use would be made of the solution provided.

答案：B
解析：

第2题：

While troubleshooting a connectivity issue from a PC you obtain the following information: Local PC IP address: 190.0.3.35/24 Default Gateway: 190.0.3.1 Remote Server: 190.0.5.250/24 You then conduct the following tests from the local PC: Ping 127.0.0.1 - Unsuccessful Ping 190.0.3.35 - Successful Ping 190.0.3.1 - Unsuccessful Ping 190.0.5.250 - Unsuccessful What is the underlying cause of this problem?（）

  • A、TCP/IP not correctly installed
  • B、Local physical layer problem
  • C、NIC not functioning
  • D、Remote physical layer problem

正确答案:A

第3题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

A. Verity full system functionality

B. Identify the main problem and question the user

C. Document their findings, actions, and outcomes

D. Escalate the issue to upper management


参考答案：A

第4题：

The last step in resolving an end user ticket should be which of the following?（）

  • A、Create an incident record
  • B、Verify the problem is resolved
  • C、Document the solution
  • D、Notify the user the problem is resolved

正确答案:C

第5题：

Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）

  • A、Discuss the problem with the user and identify any recent changes.
  • B、Identify the root cause of the failure.
  • C、Verify the problem resolution.
  • D、Document activities and outcomes of repair steps.

正确答案:D

第6题：


The author suggests that a mathematician asked to solve a problem in an ill-defined situation would first attempt to do which of the following？( )

A.Identify an analogous situation
B.Simplify and define the situation
C.Vary the underlying assumptions of a description of the situation
D.Determine what use would be made of the solution provided

答案：B
解析：

第7题：

Which of the following should be done FIRST when troubleshooting a problem？（）

  • A、Test the theory to determine the cause
  • B、Perform a root cause analysis
  • C、Establish a plan of action
  • D、Document outcomes

正确答案:A

第8题：

The last step in resolving an end user ticket should be which of the following?()

A. Create an incident record

B. Verify the problem is resolved

C. Document the solution

D. Notify the user the problem is resolved


参考答案：C

第9题：

Which of the following should be the FINAL step according to the troubleshooting theory?（）

  • A、Verify full system functionality
  • B、Implement preventative measures
  • C、Implement the solution
  • D、Document findings and outcomes

正确答案:D

第10题：

Which of the following is the FIRST step when troubleshooting an issue？（）

  • A、Identify the problem.
  • B、Verify full system functionality.
  • C、Document all findings.
  • D、Establish a theory of probable cause.

正确答案:A

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