单选题The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）A Re

第1题：

Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved.  They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）

• A、Who recommended the memory purchase？
• B、Have more users been added since the memory purchase？
• C、Why were additional CPUs not ordered at the same time as the memory？
• D、Did a performance analysis of peak periods show a memory bottleneck？

第2题：

A customer wants to upgrade an existing pSeries system.  In addition to retrieving the IBM configuration records， what else should be done to ensure an accurate upgrade quote is provided？（）

• A、Request that the pSeries technical specialist provide the discount percentage to the customer.
• B、Run both eConfig and PCRS6000 to ensure that both configurators provide the same upgrade quote.
• C、Confirm with the customer that the installed inventory accurately reflects what is actually installed.
• D、Provide options to the customer so they can choose the most appropriate upgrade for their environment.

第3题：

A customer has ordered a rack， a p650， two p630s， and two p615s.  During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit.  However， the specialist knows that the p650 will be racked， but the other systems will arrive separately.  In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）

• A、Because additional systems would require more power receptacles
• B、Because the customer may need to do additional facilities planning
• C、Because the customer needs additional funding to cover the services
• D、Because postponing the eventual discussion will likely lead to customer dissatisfaction

第4题：

A customer has two locations that host their pSeries servers.  Traffic is being routed through the public Internet.  The customer needs to exchange confidential financial data between the servers.  Which of the following solutions should the pSeries technical specialist propose to the customer to secure the data？（）

• A、A DCE domain
• B、A Kerberos domain
• C、A PPP tunnel between the servers
• D、An IPSEC tunnel between the servers

第5题：

A customer is having problems after an AIX version upgrade from 5.2 to 5.3.  Which of the following should the pSeries technical specialist recommend that the customer call？（）

• A、IBM Techline
• B、IBM Supportline
• C、IBM Software Distribution
• D、IBM Hardware Support

第6题：

The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）

• A、Recommend the customer call EMC.
• B、Recommend the customer call IBM hardware support.
• C、Recommend the customer contact SupportLine.
• D、Recommend the customer re-creates the volume groups.

第7题：

A customer is experiencing problems with a failed disk drive on their newly purchased p630 server.   The IBM CE has replaced the disk and now the mirrored Logical Volume needs to be re-created.   The customer does not have the skills to do this.  There is no support contract with the solution provider but the p630 is covered under a Software Maintenance Agreement （SWMA） 24/7 contract. What should the pSeries technical specialist do first？（）

• A、Offer to rebuild the logical volume for a fee.
• B、Offer to talk the customer through the procedure to rebuild the logical volume for a fee.
• C、Suggest the customer open a call with IBM TechLine； offer to explain how the process works.
• D、Suggest the customer open a call with IBM SupportLine； offer to explain how the process works.

第8题：

A customer asks the pSeries technical specialist to recommend which remote access （SSH or Telnet） method to use.  What question should the customer be asked to best determine the proper recommendation？（）

• A、Is there a need for a PKI Management System？
• B、Is there a need for end-to-end encryption？
• C、Do they currently have a Kerberos domain in place？
• D、Which clients are installed on their desktops -- SSH， Telnet or both？

第9题：

A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them.  Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）

• A、The technical support specialist has completed a UNIX course at college.
• B、The technical specialist has supported several similar projects and has earned an IBM AIX certification.
• C、The technical support specialist’s company sells $3M of UNIX computer systems every year.
• D、The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.

第10题：

A customer is ready to order a pSeries solution.  However， the pSeries technical specialist is unsure whether the customer preferred the fibre channel or the external SCSI disk attachment option.  What is the most appropriate action for the specialist to take next？（）

• A、Ask the customer to confirm which option is best for their environment.
• B、Order the fibre channel option and purchase a converter later if necessary.
• C、Order both SCSI and fibre channel adapters to cover both potential options.
• D、Inform the customer that fibre channel was selected for performance reasons.