allows them to acquire replacement hardware as needed instead of carrying it in inventory
includes upgrade insurance
includes Cisco Learning Credits for staff training
provides them with trade-in incentives for their end-of-life products
第1题：
Cisco Technical Support Services portfolio provide customers resources that help ensure that Cisco products operate efficiently, remain highly available, and benefit from up-to-date system software. Is it correct?（）
A.Yes
B.No
第2题：
In what sense does foreign language teaching methodology help you in your professional development?
A foreign language teacher has to not only make his students understand the language, namely the pronunciation, vocabulary, grammar, etc., he must also develop their communicative competence so that they can use the language they have learned correctly, appropriately and expressively in real situations. In order to do well this complicated job, the teacher needs to know, apart from a comprehensive knowledge of the language and the ability to use it, as many teaching methods and techniques as possible, and understand the underlying theories and principles, therefore he not only knows what to teach and how to do it, but also why he should do it in a certain way and how to solve problems when they arise. In this way he will have full confidence in doing his job well.
Foreign language teachers understand that knowing a language does not necessarily mean that you can teach the language well. Teaching is an art as well as a science. If you do not know the theories, principles, methods or techniques of teaching, you might be able to teach a foreign language based on your experience, but you cannot hope to achieve good results, nor can you give your or your colleagues’ teaching a rational evaluation or a critical appraisal. There are surely limitations in teaching by drawing only on experience, though experience is important. The theory you learnt from the methodology course can guide, support and conceptualize practice. New insights you get by sharing ideas of other people will bring you great benefit. As the old saying goes: “Travel broadens the mind”. In the same way learning Foreign Language Teaching Methodology will surely broaden the mind of teachers.
略
第3题：
A.worry
B.worrying
C.worries
D.worried
第4题：
Which Cisco support service product targets customers with up to 48 users on a network where voice communication is mission-critical to business operation?（）
第5题：
If you have Cisco integrated services router and need to upgrade the Cisco IOS image,which kind of Cisco Support services do you need?（）
第6题：
第7题：
I shall be surprised if he does this the same way（）I do.
第8题：
听力原文：M: Do you provide investment service?
W: Yes. We are a commercial bank. We help customers with the purchase and sales of securities.
Q: What does the man want to do?
(13)
A．He will provide investment service.
B．He will help the customers.
C．He will join the commercial bank.
D．He will purchase or sell securities.
第9题：
What is the Cisco collaboration per-person licensing option that simplifies purchasing and provides customers with maximum flexibility?（）
第10题：
Which of these online services provides troubleshooting tools to augment services provided byCisco SMARTnet？（）