C2C Customer to Customer

第1题：

下面的XML片断中结构完整的是（）。

• A、＜customer name=”＜xml＞.con”＞＜address＞123 MainStreet＞＜/address＞＜/customer＞
• B、＜customer＞＜name＞Joe’s XML Works＜/name＞＜address＞New York＜/costomer＞
• C、＜ customer type=extemal＞＜name＞Partners Unlimited＜/name＞＜/customer＞
• D、＜customer name=”John Doe”＞＜address＞123 Main Street＜/address＞ ＜zip code=”01837”/＞＜/customer＞

第2题：

企业间之电子资金移转作业是属于电子商务的何种模式是（）。

• A、C2C（Customer-to-Customer）
• B、C2B（Customer-to-Business）
• C、B2C（Business-to-Customer）
• D、B2B（Business-to-Business）

第3题：

第4题：

（）is software about the relation between the customer and the supplier in marketing.

• A、Customer Relationship Management
• B、Customer service
• C、Sales planning
• D、Distribution channel

第5题：

The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）

• A、Recommend the customer call EMC.
• B、Recommend the customer call IBM hardware support.
• C、Recommend the customer contact SupportLine.
• D、Recommend the customer re-creates the volume groups.

第6题：

The most important customer a technician has is:（）

• A、the customer standing right in front of them.
• B、the customer who owes the company the most money.
• C、the customer calling on the phone.
• D、the customer they have an appointment with in an hour.

第7题：

A customer has ordered a rack， a p650， two p630s， and two p615s.  During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit.  However， the specialist knows that the p650 will be racked， but the other systems will arrive separately.  In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）

• A、Because additional systems would require more power receptacles
• B、Because the customer may need to do additional facilities planning
• C、Because the customer needs additional funding to cover the services
• D、Because postponing the eventual discussion will likely lead to customer dissatisfaction

第8题：

第9题：

Which VPN router does not contain customer routing knowledge?（）

• A、Provider Core (P)
• B、Provider Edge (PE)
• C、Customer Edge (CE)
• D、Customer Boundary (CB)

第10题：

按照交易对象分类，电子商务可以分为4种类型，即：B2C（Business to Customer）、B2B（Business to Business）、B2G（Business to Government）和（）。

• A、C2G（Customer to Government）
• B、C2C（Customer to Customer）
• C、G2G（Government to Government）
• D、C2B（Customer to Business）