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问答题Practice 1　　● Your company ordered from Maximum Company 50 tables. But when the goods arrived, you found that the sides of nearly all the tables are badly scratched. The damage appears to have been caused by rough handling before dispatch.　　● You are a

题目
问答题
Practice 1　　● Your company ordered from Maximum Company 50 tables. But when the goods arrived, you found that the sides of nearly all the tables are badly scratched. The damage appears to have been caused by rough handling before dispatch.　　● You are asked to write to Mr. Cooper, sales manager of Maximum, and complain about the damage.　　● Write about 60—80 words.
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相似问题和答案

第1题：

Unless you sign a contract with the insurance company for your goods,you are not entitled（ ）a repayment for the goods damaged in delivery.
to


答案：
解析：
entitle常用被动语态的形式表示“有权（做某事）”，即be entitled to do sth.或“被给予某种资格”，即be entitled to sth句意：如果你和保险公司没有签订为你的货物保险的合同，你无权要求偿还在运输过程中受损货物的货款。

第2题：

问答题
Practice 1　　‘Mini presentation’—about 6 minutes　　In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.　　A  WHAT IS IMPORTANT WHEN MOTIVATING STAFF?　　● FINANCIAL BENEFITS　　● CAREER DEVELOPMENT OPPORTUNITIES　　●...　　B  WHAT IS IMPORTANT WHEN SATISFYING CUSTOMERS?　　● A GOOD AFTER-SALES TEAM　　● MORE CUMMUNICATION WITH CUSTOMERS　　●...　　C  WHAT IS IMPORTANT WHEN PREPARING FOR A JOB INTERVIEW?　　● STUDYING THE JOB ADVERTISEMENT　　● STUDYING THE COMPANY　　●...

正确答案： 【参考范例】
Sample A:
Well, I’m very interested in this topic—what’s important when motivating staff. As far as I am concerned, I think we should take three main important factors into consideration, that is, financial incentives, career development chances and an easy-going boss. Firstly, the most important factor should be the financial benefits. They may consist of good salary, bonus and other perks. As we know, instead of working for fun, most people work to live. And also as the saying goes, money can make the mare go, thus money is very important in develop staff’s motivationm. Secondly, career development chances are quite important. In reality, there is nobody who does not want to be promoted. If there are not any good career prospects in a job, staff will probably give up the job. Finally, an easy-going boss is also important. Nobody is willing to work with a difficult boss. In conclusion, financial incentives, career development chances and an easy-going boss are important in motivating staff.
Sample B:
Well, I’d like to talk about the important factors that are beneficial to improve customers’ satisfaction. Firstly, we need a group of outstanding after-sales service team. It is true that it is difficult to meet the demands of every customer, but our duties involve dealing with customers’ complaints and trying all manner of ways to solve their problems. In order to cultivate an efficient group of after-sales service team, we must arrange some staff training courses. Besides, we need to conduct researches on customers about whether they are satisfied with our products and in what aspects they are dissatisfied. On the basis of the result of the researches, we can make improvement. In a word, a excellent after-sales team and more communication with customers  can help improve customer satisfaction.
Sample C:
The objective of my talk is how to prepare for a job interview. I think the preparation mainly consists of studying the job advertisement, finding out information about the company and preparing yourself psychologically. First of all, you should study carefully the job advertisement so that you can match your qualifications, such as knowledge, abilities and skills, with the specifications required for the vacancy. You must make the interviewer believe that you have all the qualifications required, thus you are the right kind of person they are looking for. Secondly, you should know more about the company, for example its profile, requirements, existing problems, structure, campaigns and future plans. Finally, you should also prepare yourself psychologically and this will help you overcome stress. For example, rehearsing the interview with your friends is a good way of relaxation exercise that can put confidence in you.
解析： 暂无解析

第3题：

You have a computer that runs Windows Vista. You create a virtual private network (VPN) connection between the computer and your company’s network.You notice that while the computer is connected through the VPN connection, users on the company network can access shared folders on the computer.You need to prevent network users from accessing your shared folders when you are connected to the company’s network by using the VPN connection.What should you do?（）

A.A

B.B

C.C

D.D


参考答案：C

第4题：

问答题
Practice 6　　● You are the line manager in a large company. You have been informed that your marketing manager had an outstanding performance and deserved a reward.　　● Write a memo to him:　　● informing him about the reward　　● explaining why the reward is given　　● saying what the reward is going to be　　● Write 40-50 words.

正确答案： 【参考范文】
MEMO
To:
From:
Date:
Subject:
To: Marketing manger
From: The line manager
Date: 7 January
Subject:
I am obliged to announce that there will be a reward for you. Thanks to you excellent work, our company has seen a remarkable raise in sales, since you took up the post as the marketing manager. So, you are getting a bonus of 12,000 dollars Keep with the good performance record, more rewards will go to you. Enjoy!
Thank you.
解析： 暂无解析

第5题：

问答题
Practice 3　　● You have been informed that Mary Owen from the Medical Records Department of your company is going to retire next month, and your company will held a party in her honor.　　● Write an email to all staff in your department:　　● Saying what time and where the party will be held,　　● Saying what the party will include,　　● Saying what the employees should do.　　● Write 60-80 words.

正确答案： 【参考范文】
TO: All staff
FROM: MacDonald, manager of Medical Records Department
DATE: May 3rd
SUBJECT: Party for Mary Owen
Perhaps many of you have heard the news about the retirement of Mary Owen from the Medical Records Department next month.
In order to show our thankfulness for her devotion to our company for more than twenty-five years, a party is to be held in her honor. It will start at 8:00pm next Saturday at Crown Restaurant, which includes a buffet dinner and a donation towards a gift.
Please let me know before this Friday if you intend to go.
解析： 暂无解析

第6题：

What are two reasons to create synonyms? （）

  • A、You have too many tables.
  • B、Your tables are too long.
  • C、Your tables have difficult names.
  • D、You want to work on your own tables.
  • E、You want to use another schema's tables.
  • F、You have too many columns in your tables.

正确答案:C,E

第7题：

问答题
Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.

正确答案： To: Jack Zhou
From:(your name)
Subject: Order No.366
Date: 19 April，2013
I received a letter from a customer in Britain who complained about the late delivery of their Order No.366 for 100 sets of Model DX fax machines.The delay is due to the negligence of our dispatch department.Could you go to the dispatch department and tell them to send
the order before the end of this month? Thanks!
解析： 暂无解析

第8题：

I must hold ______ for any damage which may result from the accidents you have caused．

A.your responsible

B.you responsible

C.you are responsible

D.your are responsible


正确答案：B

第9题：

问答题
Practice 5　　● You have been informed that Mary Owen from the Medical Records Department of your company is going to retire next month, and your company will held a party in her honor.　　● Write an email to all staff in your department:　　● Saying what time and where the party will be held,　　● Saying what the party will include,　　● Saying what the employees should do.　　● Write 40-50 words.

正确答案： 【参考范文】
TO: All staff
FROM: MacDonald, manager of Medical Records Department
DATE: May 3rd
SUBJECT: Party for Mary Owen
Perhaps many of you have heard the news about the retirement of Mary Owen from the Medical Records Department next month.
In order to show our thankfulness for her devotion to our company for more than twenty-five years, a party is to be held in her honor. It will start at 8:00pm next Saturday at Crown Restaurant, which includes a buffet dinner and a donation towards a gift.
Please let me know before this Friday if you intend to go.
解析： 暂无解析

第10题：

问答题
Practice 2　　‘Mini presentation’—about 6 minutes　　In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.　　A  WHAT IS IMPORTANT WHEN…?　　NEGOTIATING　　● COMPROMISE　　● DISPUTE　　●...　　B  WHAT IS IMPORTANT WHEN…?　　EMPLOYING TECHNICAL WRITERS　　● BEING ABLE TO WRITE WELL　　● MEETING TIGHT DEADLINES　　●...　　C  WHAT IS IMPORTANT WHEN…?　　MANAGING A COMPANY　　● COMMUNICATION　　● EXECLLENT MANAGER　　●...

正确答案： 【参考范例】
Mini-representation One:
I think when managing a company one of the most important features is communication. Good communication is necessary at all stages of the business process, which can contribute to a successful business.
Within individual companies internal communication occurs at, and between the various levels. Directors communicate with one another in term of the company’s overall strategy. They inform managers of their plans, and the managers then communicate with other employees to convey their messages. Negotiations are conducted with regard to pay and working conditions. Managers express their decisions and orders through good communication, which can achieve the aim of  improving morale and motivation. Employees also communicate with each other, for example, over production, wages and their spare activities.
Reliable and effective communication is one of the key elements which lead to efficient management of a company.
Question: Can you tell me other vital elements which result in efficient management of a company?
Answer: Many requirements are important for the efficient management of a company, both internal and external. We need good communication, good staff and managers, smooth flow of the capital, the full cooperation between the company, etc.
Mini-representation Two
Firstly, it is of very importance to be able to write well. This means not only knowing the basic rules of spelling, grammar and punctuation, but also having the competence to condense and organise sophisticated information to make it accessible to the public. A good writer must also be capable of dealing with meeting tight deadlines. Secondly, as far as career prospects are concerned, after acquiring valuable experience, many technical writers have the opportunity of working on managerial roles. They may then have the responsibility for the work of other writers within a particular company, or they may prefer to become contractors. This means selling their services through an agency employing many freelance technical writers, whose services are charged to companies at an hourly rate.
Question: What do you think which factor is more significant, being able to writer well or meeting tight deadlines? Why?
Answer: I think neither of them can be ignored. We need technical writers not only being able to write well but also being competent to meet tight deadlines.
解析： 暂无解析

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