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Practice 1　　The interview—about 3 minutes　　In this part, the

题目
问答题
Practice 1　　The interview—about 3 minutes　　In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.
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第1题：

问答题
Practice 3Directions: For this part, you are allowed 30 minutes to write an essay discussing about how much freedom parents should allow young people to have nowadays. You can cite examples to illustrate your point. You should write at least 150 words but no more than 200 words.

正确答案：
【范文】
My Views on the Freedom Given to Young People Young people have more freedom today than they did one hundred years ago, but how much freedom depends on the family. And it is obvious that nowadays young people are given too much freedom by their parents.
As we know, today parents are busy with their work and have no time to get much information about their children, for example what they have done and what kinds of friends they have. This isn’t a good phenomenon because young people can easily get into trouble by drinking too much or mixing with the wrong people. What’s worse, they may get addicted into online games. Therefore, some limitations should be given to young people, such as the prohibition of drinking and smoking and the online time. On the other hand, young people must learn how to be sensible, knowing what should be done and what shouldn’t be done.
In all, I don’t think parents should give their children too much freedom, but it is important for parents and children to reach agreement on some rules.
解析： 暂无解析

第2题：

问答题
Practice 2Imagine that an Irish marketing firm is doing research in your country. You have agreed to participate in a telephone interview about vegetables in your diet.Question: What are your favorite vegetables?

正确答案： (1)I like corn and spinach and carrots.
解 析:spinach菠菜。
(2)I like only potatoes. I don’t care for green vegetables.
解 析:第二句没用常见的I don’t like…回答,而使用了较高水平的don’t care for。
(3)As far as I’m concerned, cucumbers, broccoli, and onions are all good choices when they are mixed in with other foods. Besides, I like green beans.
解析： 暂无解析

第3题：

It is believed to be fair that the employer should use an ________ in a job interview. So, it is widely adopted in practice.

A.interview judge

B.interviewee

C.interviewer

D.interview panel


参考答案：D

第4题：

问答题
Practice 3　　Discussion—about 5 minutes　　In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.　　For two candidates　　Satisfaction Survey　　The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses.　　You have been asked to find out whether customers are satisfied.　　Discuss the situation together, and decide:　　● how to find out whether the customers are satisfied　　● what to ask in a customer satisfaction survey.

正确答案： 【参考范例】
A: We all know customer satisfaction is essential to the survival of our businesses. How do you think we can find out whether our customers are satisfied?
B: In my opinion, in order to find out whether our customers are satisfied or not, the best and most direct way is to ask them.
A: Certainly many ways can be adopted to ask them whether they are satisfied with our company, our products, and the service they received. Can you name some common ways?
B: Sure. we can ask them face-to-face when they are about to walk out of our store or office. In addition, we can also call them on the phone after their visits and ask how they feel about our products and service.
A: Well. Good idea. Any other ways?
B: Mail them a questionnaire is also an option. This technique has long been used, which turns out to be quite effective
A: As far as I am concerned, we can ask certain questions in a customer satisfaction survey to get to know their expectations and to collect information about what need to be changed and what need to be maintained to increase their satisfaction.
B: By all means basic customer satisfaction questions should be asked, like “ Are you satisfied with the service you received?” Still, we need to ask the customers loyalty questions, for instance “What are the chances of you recommending our products/services to others?” Plus, some research needs to be done to know what the customer like and don’t like about the products, services and the company.
A: That is the point.
Follow-up questions:
(Q=question   A=answer)
Q1: Do you think feedback from customers is the most important thing to consider? Why or why not?
A: Yes, their feedback can reveal a lot and be very useful. You can improve your products’ quality accordingly. ﹨No, it is not wise to completely depend on that, since some customers may not take it seriously when answering questions.
Q2: Is it essential to consider competitors’ products? Why or why not?
A: Yes. By comparison, you can know the differences and try to do a better job. ﹨No, feedback from customers is more reliable
Q3: Which is more important when aiming to improve customer services, staff training or customer satisfaction survey?
A: I would say staff training is the fundamental way to improve customer services.﹨Customer satisfaction survey can be more effective in improving customer satisfaction.
Q4: How often should you conduct a customer satisfaction survey?
A: As is said, the most wise way is to conduct a customer satisfaction survey often enough to get the most information, to upset the customers, but not so often as to upset the customers”.
Q5: Have you ever thought about what to do with the answers from a customer satisfaction survey?
A: Yes. The answers from different customers need to be compiled and used to predict trends.﹨No, feedback alone is not enough and further research together with other surveys needs also to be conducted.
解析： 暂无解析

第5题：

问答题
Practice 1　　‘Mini presentation’—about 6 minutes　　In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.　　A  WHAT IS IMPORTANT WHEN MOTIVATING STAFF?　　● FINANCIAL BENEFITS　　● CAREER DEVELOPMENT OPPORTUNITIES　　●...　　B  WHAT IS IMPORTANT WHEN SATISFYING CUSTOMERS?　　● A GOOD AFTER-SALES TEAM　　● MORE CUMMUNICATION WITH CUSTOMERS　　●...　　C  WHAT IS IMPORTANT WHEN PREPARING FOR A JOB INTERVIEW?　　● STUDYING THE JOB ADVERTISEMENT　　● STUDYING THE COMPANY　　●...

正确答案： 【参考范例】
Sample A:
Well, I’m very interested in this topic—what’s important when motivating staff. As far as I am concerned, I think we should take three main important factors into consideration, that is, financial incentives, career development chances and an easy-going boss. Firstly, the most important factor should be the financial benefits. They may consist of good salary, bonus and other perks. As we know, instead of working for fun, most people work to live. And also as the saying goes, money can make the mare go, thus money is very important in develop staff’s motivationm. Secondly, career development chances are quite important. In reality, there is nobody who does not want to be promoted. If there are not any good career prospects in a job, staff will probably give up the job. Finally, an easy-going boss is also important. Nobody is willing to work with a difficult boss. In conclusion, financial incentives, career development chances and an easy-going boss are important in motivating staff.
Sample B:
Well, I’d like to talk about the important factors that are beneficial to improve customers’ satisfaction. Firstly, we need a group of outstanding after-sales service team. It is true that it is difficult to meet the demands of every customer, but our duties involve dealing with customers’ complaints and trying all manner of ways to solve their problems. In order to cultivate an efficient group of after-sales service team, we must arrange some staff training courses. Besides, we need to conduct researches on customers about whether they are satisfied with our products and in what aspects they are dissatisfied. On the basis of the result of the researches, we can make improvement. In a word, a excellent after-sales team and more communication with customers  can help improve customer satisfaction.
Sample C:
The objective of my talk is how to prepare for a job interview. I think the preparation mainly consists of studying the job advertisement, finding out information about the company and preparing yourself psychologically. First of all, you should study carefully the job advertisement so that you can match your qualifications, such as knowledge, abilities and skills, with the specifications required for the vacancy. You must make the interviewer believe that you have all the qualifications required, thus you are the right kind of person they are looking for. Secondly, you should know more about the company, for example its profile, requirements, existing problems, structure, campaigns and future plans. Finally, you should also prepare yourself psychologically and this will help you overcome stress. For example, rehearsing the interview with your friends is a good way of relaxation exercise that can put confidence in you.
解析： 暂无解析

第6题：

问答题
Practice 6　　The interview-about 3 minutes　　In this part the interlocutor asks questions to each of the candidates in turn. You in this part have to give information about yourself and express personal opinions.

正确答案： 【参考范例】
Q = Question A = Answer
Q: What’s your name? How to spell?
A:I am Alice. It’s spelled as A-L-I-C-E.
Q: What do you study?
A: I major in English in Peking University.
Q: What do you like about your study?
A: I learned about different cultures in English-speaking countries, which will be very useful in the future.
Q: Do you come from a large family or a small one?
A: My family is like many others. Due to the family planning policy in China, I have no brothers or sisters.
Q: When you choose a job, do you pay attention to its environment?
A: I would say yes. I wish to work in a skyscraping office building. Perhaps it’s because of vanity, since when I flaunt my working place, people would know it and admire.
Q: How do you think China’s membership in WTO benefit China?
A: Well, it’s a big topic to talk about. But I m sure it is beneficial to China and other WTO members as well. The common Chinese customers benefit most from it since prices of imported products are lower than before and the quality and after-sales services of national products are forced to improve.
Q: What do you think of the unemployment problem in China?
A: I think the unemployment problem is getting increasingly serious now. China is a country with a large population and there have always been surplus labors, Although not a big problem in the past under the planned economy system, but now enterprises could not handle the burden of a surplus labor force and many workers in state-owned enterprises are out of job. Something must be done about it before more serious problems emerge.
解析： 暂无解析

第7题：

问答题
Practice 3　　You should spend about 40 minutes on this task.　　Write about the following topic:　　Students at schools and universities learn far more from lessons with teachers than from other sources (such as the Internet and television). To what extent do you agree or disagree?　　You should write at least 250 words.

正确答案： 【参考范文】
Rapid development of technology provides convenience and freshness for many aspects of people’s life, including education. Nowadays, students become more reliable on computers for research and are often asked to hand in a perfect paper by schools. Others even have decided to give up the original way of learning and to obtain knowledge through online institutions. These changes in learning and teaching methords have aroused a special concern regarding the fading of teacher s’ giving lectures in classrooms.
Some people observe that compared with that of an original classroom, the role of teachers is beginning to drop because computers can help students study faster. For example, in the classroom, most of students’ intellectual capacities can not be activated, and thus some would be confined to a slow advance in their studies because of others' lower capacity of understanding. However, thanks to the new study mode, pupils could progress in their acquisition of knowledge at their own pace.
The presence of teachers, however, is essential for students because human interaction plays positive and significant roles which can hardly be replaced by the cold machines. Firstly, from teachers, students can gain more than mere knowledge in the textbooks. They can cultivate their interest in certain subjects and establish emotions with students and teachers. They can learn the importance of communication through working in a group and how to respect other students. Furthermore, it is necessary to have teachers in the learning process to learn students' deficiencies and help them solve their problems by repeating explanations, giving extra instructions or even suggesting a tutor. Hence, students can have a bigger chance of passing exams.
To conclude, although computers and the Internet do brings convenience and speed, the role of teachers in the learning process is still very important and it will continue to be in the future because machines cannot replace human interaction.
解析： 暂无解析

第8题：

问答题
Practice 5　　Discussion—about 5 minutes.　　In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, and example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic.　　For two candidates　　Flexible Working Time　　Your company wants a flexible working time. You are asked to discuss about it.　　Discuss the situation and decide:　　● Is it practical or not　　● name the advantages and disadvantages　　For three candidates　　Flexible Work Time　　Your company wants a flexible working time. You are asked to discuss about it.　　Discuss the situation and decide:　　● Is it practical or not　　● name the advantages and disadvantages　　● If needed, cite the accurate example to fight for／against it.

正确答案： A: Well, the management’s proposal on flextime is today’s topic. What are your opinions on this?    .
B: I think our staff members would be happy with this practical idea. They have complained that the present working time is too restricted. They say the working time should be flexible.
A: In what ways?
B: The company should allow the staff to build up a credit of hours to entitle them to take a few hours or a day off.
A: But don’t you think there would be chaos?
B: What do you mean by “chaos”?
A: There would be no one in any department knowing who was in at what time. And people who phone the company or visit our company would get terribly confused.
B: Well, I’m sorry to interrupt. In my opinion, we should make cover arrangements. When people are sick or when people take holiday the same kind of arrangements is made.
A: Er. Mr. Brown, what are your views?
B: Frankly, I think it’s difficult for our section to have flexible time. There are three of us in our section and we work as a team. Therefore, if we had anyone off then we wouldn’t be able to manage.
解析： 暂无解析

第9题：

问答题
Practice 3　　You should spend about 40 minutes on this task.　　Write about the following topic:　　Happiness is considered very important in life. Why is it difficult to define? What factors are important in achieving happiness?　　You should write at least 250 words.

正确答案： 【参考范文】
Throughout the history of human being, people are always pursuing happiness while nobody can give a definition nor can a consensus be achieved. Generally, happiness consists of two levels: material level and spiritual level. As far as I am concerned, spiritual happiness can bring people with greater satisfaction.
To begin with, being happy is not a mood under certain circumstances, but a person with a certain set of attitudes. It is difficult for anyone to get what he wants without a great deal of effort. After making great and arduous effort, even if the target is achieved as expectation, there is nothing left but suffering and pain, because he amplifies the efforts rather than emphasizes the harvests. To reach the happiness they seek, however, the only thing people should do is to change their attitude toward happiness, and the way they look at the world around them.
Moreover, happiness is not what people are born with but what people take action to get. Many people seek their unique happiness through imagination and daydreams. Obviously, everyone fantasies sometimes. But, without actions, no one can come close to finding the happiness he seeks. Happiness and bliss cannot be found merely through unrealistic envision, but must be sought through actions, through doing.
To sum up, although we say that happiness is rooted in optimistic attitudes, it can never be achieved without any effort. It arises spontaneously from within as small goals are reached.
解析： 暂无解析

第10题：

问答题
Practice 3Directions: For this part, you are allowed 30 minutes to write a composition on the topic Which to Celebrate—the Western or Eastern Festivals? You should write at least 120 words but no more than 180 words.

正确答案：
【参考范文】
Which to Celebrate—the Western or Eastern Festivals? Nowadays, most young people are willing to celebrate western festivals. As a result, importance should be attached to the issue of festival celebration.
As to which to celebrate, there exist different ideas. For one thing, western festival celebrations are so colorful and interesting. Just imagine the romantic atmosphere on St. Valentine’s Day, the fun on All Fool’s Day and the ecstasy brought by gifts and games at Christmas. For another, Chinese festivals have their own attractions. Think about the comfort of family reunion during Spring Festival and the delicacy of national feelings on many occasions.
As for me, some meaningful western festivals are no doubt days to set aside as special. Meanwhile, I cannot afford to be absent from family gathering during many Chinese festivals. My celebration would be a combined one, some for western festivals, some for Chinese ones.
解析：
【范文点评】
　　文章开篇点明了很多年轻人爱过西方节日的事实。第二段针对该过中国节日还是西方节日阐述了两种不同的观点。一种认为西方节日有意思，浪漫；另一种认为中国节日有其自身的魅力。最后一段作者的看法是不管东方西方，只要是有意义的，团圆的节日都可以过。

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