单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A Perform a full system backup.B Follow up with the customer, verifying satisfaction.C Ask their manager to contact the

第1题：

You are helping the customer customer configure anthentication，a new asyncOS upgradebecomes available，what should you do？（） 

• A、avoid mentioning the upgrade to the customer
• B、schedule a convenient time to upgrade again， backing up the configuration before and after theupgrade
• C、contact customer support and ask them to run the upgrade for you
• D、immediately show the customer how to run the CLI command upgrade

第2题：

A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）

• A、Ask another technician who has worked with this computer previously to learn about any other prior issues.
• B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
• C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
• D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

第3题：

第4题：

A technician has just finished installing a new server into a server rack. Which of the following should the technician do NEXT to complete the installation documentation？（）

• A、Update drivers， update operating system （e.g. Windows Update）， create server baseline， createa new network diagram， update change management procedures
• B、Create server baseline， label server， store vendor-specific documentation， update networkdiagrams， update asset tracking information
• C、Create server baseline， assign server roles， install tape drive， delete network diagram， labelserver， update operating system （e.g. Windows Update）
• D、Install applications on server， install external drives， toss vendor-specific documentation，update network diagrams

第5题：

While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）

• A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.
• B、Put the customer on hold just for a few minutes and join the conversation.
• C、Forward the customer to another technician and join the conversation.
• D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

第6题：

A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）

• A、Perform a full system backup.
• B、Follow up with the customer, verifying satisfaction.
• C、Ask their manager to contact the customer.
• D、Perform a complimentary virus scan.

第7题：

A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）

• A、Right-click on the printer and select Properties
• B、Double click on the printer icon
• C、Right-click on the printer and select Set as Default
• D、Right-click on the printer and select Open

第8题：

第9题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第10题：

A technician has installed an additional NIC on a server. Which of the following can now be set up？（）

• A、Teaming
• B、VLANs
• C、Port forwarding
• D、Full duplex