问题:单选题After setting up a new computer, a user states that the mouse and keyboard will not work. Whichof the following is the MOST likely reason?()A The network cable is disconnectedB The PS/2 connectors are switchedC The USB connectors are switchedD The hard drive is unplugged
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问题:单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()A The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
问题:单选题Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line?()A PCI tuner cardB PCI modemC PCI SCSID PCI Ethernet
问题:单选题A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?()A Remove network connectionsB Remove the RAMC Self ground on the computer caseD Disconnect power to PC
问题:单选题Which of the following is the MOST common secure web server port?()A 22B 80C 110D 443
问题:单选题A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?()A USB 2.0B eSATAC CAT5D FireWire
问题:单选题Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? ()A Talk to co-workers while interacting with customers to help diagnose the issuesB Be culturally sensitiveC Provide each user with a complete, detailed report of the current outage statusD Listen and do not interrupt a customer and then provide a brief status update
问题:单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?()A The technician should always bend at the waist and lift with their arms.B The technician should seek assistance from an available customer.C The technician should always bend at the waist and lift with their back.D The technician should get assistance from another technician.
问题:多选题Which of the following are potential sources of EMI?()AStrong magnetsBToaster ovensCCordless phonesDFlat panel TVsEAC power runs
问题:单选题Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous desktop PCs?()A Port replicatorB Docking stationC USB hubD KVM switch
问题:单选题What is the MINIMUM Windows Experience Index recommended for using Aero enhancements in Windows 7?()A 2.0B 3.0C 4.0D 5.0
问题:单选题Which of the following expansion cards can be installed into an AGP slot?()A ModemB NetworkC VideoD RAID
问题:单选题Which of the following describes the random access memory limitations with Vista 64-bit operating system?()A 2GBB 4GBC 8GBD 128GB
问题:单选题Older video cards used S-video to output to a TV. This standard has been replaced by:()A FireWire.B SCSI.C coaxial.D HDMI.
问题:单选题Which of the following display types is likely to draw the LEAST amount of power?()A LCDB LEDC CRTD Plasma
问题:单选题Proper lifting technique for heavy items is:()A to use gloves to pick up the item.B to squat and lift from the legs.C to have two people bend down and pick the item up.D to bend down and lift the item up.
问题:单选题A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?()A Replace the print rollerB Reset to factory defaultsC Replace the wristband rollD Clean the heating assembly
问题:单选题A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?()A Store equipment in IT inventory.B Donate to a local nonprofit organization.C Follow local government regulations for disposal.D Affix MSDS sheet to items for the waste management company.
问题:单选题A user wants to install an external hard drive using the fastest connection available. Which of the following should the technician recommend?()A USB 1.1B eSATAC USB 2.0D IEEE 1394
问题:单选题Which of the following ports is used for HTTPS traffic by default?()A 80B 143C 443D 8080