单选题Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）A Check the printers error log， and then inform the primary user what the issue is.B Go directly to the printer and in

第1题：

Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）

• A、Check the printers error log， and then inform the primary user what the issue is.
• B、Go directly to the printer and investigate any issues that are found.
• C、Investigate the printers status， then ask the primary user to write down what they think is wrong.
• D、Gather information from the primary user， and then evaluate the printers condition.

第2题：

Which of the following printers would be the BEST choice for printing on multi-part forms?（）

• A、Impact printer
• B、Thermal printer
• C、Inkjet printer
• D、Laser printer

第3题：

第4题：

A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

• A、“The process of removal is extremely complex and only certain individuals would understand”.
• B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
• C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
• D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

第5题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.

第6题：

A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）

• A、Download manufacturer printer drivers
• B、Restart the printer spooler
• C、Check for Microsoft Windows updates
• D、Check Device Manager

第7题：

After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?（）

• A、Event Viewer
• B、System Information
• C、Scandisk
• D、Dr. Watson

第8题：

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

• A、Run the printer configuration wizard on the desktop.
• B、Check to see if the network printer is turned on.
• C、Verify that the printer is connected to the network.
• D、Check the local print queue for a failed print job.

第9题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第10题：

A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）

• A、Run a System Restore
• B、Check Device Manager
• C、Check the Event Logs
• D、Check the System Information