Media feed rollers
Cassette drawers
Fusing section
Device log data
第1题：
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）
第2题：
In which of the following sections of an MFP would a technician find a Xenon Lamp？（）
第3题：
A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install?（）
第4题：
A program is crashing and causing the computer to lockup. Which of the following is the BESTlocation for a technician to check for further information about the cause of the crash?（）
第5题：
A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check？（）
第6题：
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）
第7题：
If there is a conflict in policy for data retention， which of the following should the technician adhere to FIRST？（）
第8题：
A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The message that comes up on the screen says ‘Missing NTLDR press any key to reboot’. Which of the following should the technician do NEXT?（）
第9题：
Which of the following types of media would MOST likely cause above normal amounts of machine jamming？（）
第10题：
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）