单选题A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）A The printer cable is not bi-directional.B The user does not have fu

第1题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第2题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第3题：

When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）

• A、The printer needs to be calibrated.
• B、There is a problem with the document being printed.
• C、The print head is clogged.
• D、An incorrect paper type is being used.

第4题：

User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）

• A、Use infrared to print remotely.
• B、Unplug the printer and install it on the new pc.
• C、Share the Printer in Windows.
• D、Update universal drivers to allow printing.

第5题：

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

• A、has not been installed on the user’s computer.
• B、is not turned on.
• C、driver is corrupt.
• D、cable is unplugged.

第6题：

A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）

• A、Use the printer’s clean option.
• B、Replace the printer data cable.
• C、Print the demo page from the printer.
• D、Reinstall the drivers.

第7题：

A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）

• A、The printer cable is not bi-directional.
• B、The user does not have full printer administration rights.
• C、The computer cannot spool and send the print job fast enough.
• D、The print job is too big for the amount of available memory.

第8题：

A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）

• A、Run the printer configuration wizard on the desktop.
• B、Check to see if the network printer is turned on.
• C、Verify that the printer is connected to the network.
• D、Check the local print queue for a failed print job.

第9题：

Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）

• A、The user is using a PostScript driver.
• B、The printer is not on the HCL.
• C、The user does not have the appropriate permissions to print.
• D、The printer driver is not installed on the terminal server.

第10题：

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the printer ribbon.
• B、Replace the pickup assembly.
• C、Replace the fuser.
• D、Replace the print head.