in all cases
for some non PnP（non plug and play） device drivers and all PnP（plug and play） device drivers
for all non PnP（non plug and play） device drivers and most PnP（plug and play） device drivers
not for any non PnP（non plug and play）device drivers,only for all PnP（plug and play） device drivers
第1题：
Which of the following Windows versions includes Windows Defender, by default?（）
第2题：
In which of the following default locations would a user’s home folder reside in Windows XP?（）
第3题：
A. Press F6, select Last Known Good Configuration, login
B. Press F8, select Debug mode, login
C. Press F8, select Last Known Good Configuration, login
D. Press F6, select Debug mode, login
第4题：
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）
第5题：
Bob, a technician, needs to backup a user’s local My Documents on a Windows XP workstation.Which of the following is the QUICKEST way to the user’s folder?（）
第6题：
A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?（）
第7题：
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）
第8题：
Windows 98 SE allows upgrades to which of the following operating systems？（）
第9题：
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）
第10题：
A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).