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单选题A customer claims that while redeploying a web application in the production system all their  customers are having to log in again. What do you recommend? （）A Sessions can't be preserved when redeploying applications. The customer needs to consider re

题目
单选题
A customer claims that while redeploying a web application in the production system all their  customers are having to log in again. What do you recommend? （）
A

Sessions can't be preserved when redeploying applications. The customer needs to consider redeployment during late nights when the traffic is low.  

B

Change the flag responsible for the development mode of their environment. In the production mode, all sessions are preserved while redeploying application.  

C

Change Hotspot to JRockit. Sessions can't be preserved on HotSpot when redeploying application. 

D

Use flag -version when redeploying the application. This will switch on the Side By Side deployment feature and preserve existing sessions.

E

Open a service request with Oracle Support. This is unexpected behavior. Sessions are  preserved without any extra settings.

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相似问题和答案

第1题：

资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

What do customers want?

A.Fast response
B.Readily accessible information
C.Optimized user surface
D.All of these above

答案：D
解析：
本题问的是“消费者想要什么？”A选项“快速回复”；B选项“便于获取的信息”；C选项“优化用户界面”；D选项“以上所有这些”。根据主题句可知，是快速回应，触手可得信息和优化用户页面，D选项正确。

第2题：

资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

What is the main suggestion of this article?

A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.

答案：B
解析：
本题问的是“文章的主要建议是什么？”A选项“在客户需要联系之前识别任何遗漏或不正确的信息”；B选项“为客户提供方便快捷的在线客服”；C选项“避免失去客户，它可以帮助您获得新客户并影响盈利”；D选项“确保您的客户服务联系信息随时可在所有移动网站页面上获得”。根据主题句可知，这篇文章主要谈到是在线客户服务，提出客户的要求和经营者需要做到的是快速和便捷，B选项正确。

第3题：

Salesman：______

Customer：Yes. What size is that green T-shirt?

A、Anything I can do for you?

B、Do you want to buy anything?

C、Excuse me， what are you doing?

D、Are you just looking around?


参考答案：A

第4题：

A customer claims that while redeploying a web application in the production system all their  customers are having to log in again. What do you recommend? （）

  • A、Sessions can't be preserved when redeploying applications. The customer needs to consider redeployment during late nights when the traffic is low.  
  • B、Change the flag responsible for the development mode of their environment. In the production mode, all sessions are preserved while redeploying application.  
  • C、Change Hotspot to JRockit. Sessions can't be preserved on HotSpot when redeploying application. 
  • D、Use flag -version when redeploying the application. This will switch on the Side By Side deployment feature and preserve existing sessions.
  • E、Open a service request with Oracle Support. This is unexpected behavior. Sessions are  preserved without any extra settings.

正确答案:D

第5题：

When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）

  • A、Frequently paraphrase what the caller is saying.
  • B、Repeat what is being said multiple times so that the customer can understand exactly what to do.
  • C、Speak very slowly when replying to the customer.
  • D、Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.

正确答案:A

第6题：

资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

Why is a strong mobile customer service strategy critical?

A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.

答案：B
解析：
本题问的是“为什么强大的移动客户服务策略至关重要？”A选项“阻止顾客流失”；B选项“它可以帮助您获得新客户”；C选项“因为55％的客户正在使用智能手机寻求客户服务”；D选项“它可以防止失去客户”。根据主题句可知，能够帮助增加新的客户，B选项正确。

第7题：

A customer wants to improve the availability of a web application and provide more predictable scalability when scaling out the application.    Which Feature of WebLogic should you recommend to help solve this problem?（）

  • A、Oracle Web Grid
  • B、ActiveCache
  • C、Coherence Grid Edition
  • D、WebLogic Session Replication
  • E、Coherence Web Edition

正确答案:C

第8题：

资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

What does “accustomed to” mean?

A.Expectant
B.Letting the customers to do
C.Used to
D.Paying customs duties

答案：C
解析：
本题问的是“accustomed to”是什么意思？”A选项“期待的”；B选项“让客户去做”；C选项“习惯了”；D选项“支付关税”。根据主题句可知，应为“习惯于”的意思，C选项正确。

第9题：

A customer stores environmental settings in the deployment descriptors of an application. Whenever they promote the application version from testing to the production environment, they need to open the archive and modify the deployment descriptor. This process is against their security policy.    What approach should you recommend to leverage WebLogic features such that they do not have to modify the application archive for different environments?（）

  • A、Keep environmental data in the global settings of domain and the application can read it from the domain where it runs.
  • B、Keep environmental data in Deployment Plan XML files. It allows you to change parameters in the deployment descriptor without opening the archive file.
  • C、Keep environmental data in the database because it is the most effective way of parametrizing the environment.  
  • D、Keep archive in exploded format so the customer does not have to open the archive files.
  • E、Eliminate all environmental settings from the application. There should not to be any environmental settings in the application. 

正确答案:B

第10题：

You need to design security changes that provide maximum protection for customer data and courier assignments.What should you do？（）

  • A、Create a separate domain for courier authentication
  • B、Implement smart card authentication for business office users and couriers， upgrading client operating systems as needed. Modify the Web kiosks to require smart card presence for continued access
  • C、Modify the Default Domain Policy Group Policy object （GPO） so that couriers must use complex user account passwords. Require all couriers to change their passwords the next time they log on to the Web application
  • D、Use Encrypting File System （EFS） to encrypt all files that contain customer data

正确答案:B

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