单选题An uninstalled program is still attempting to load when Windows starts. Which of the following options can the technician suggest to stop this unwanted program from loading?（）A ServicesB Add or Remove ProgramsC System Configuration UtilityD System File

第1题：

A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）

• A、Terminal Services
• B、Remote Assistance
• C、Routing and Remote Access Service
• D、Remote Desktop

第2题：

A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）

• A、Use the Safe Mode with Networking option
• B、Use the Safe Mode option
• C、Use the Enable Boot Logging option
• D、Use the Last Known Good Configuration option

第3题：

第4题：

During system startup, many applications are starting that are not needed. Which of the following can be used to evaluate all startup applications?（）

• A、Computer Management Utility
• B、Add/Remove Programs
• C、Autoexec.bat file
• D、MSCONFIG

第5题：

A user suspects that a recently installed program overwrote a Windows system file on the computer. Which of the following commands could be run to check and verify the system files？（）

• A、system /v
• B、winnt /s
• C、sfc /scannow
• D、chkdsk /f

第6题：

A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）

• A、Perform an antivirus program scan
• B、Boot the machine into Safe Mode
• C、Remove the machine from the network
• D、Check for system security patches

第7题：

An uninstalled program is still attempting to load when Windows starts. Which of the following options can the technician suggest to stop this unwanted program from loading?（）

• A、Services
• B、Add or Remove Programs
• C、System Configuration Utility
• D、System File Checker

第8题：

第9题：

Which of the following is TRUE about the ate program？（）

• A、When running ate for the first time it will prompt for all the required information and configure all the required devices
• B、The program is used by cu to communicate to a remote system
• C、The program is used for remote communications between the host and a remote system using a modem or null modem via a tty port
• D、The program ate calls cu to communicate with the remote system

第10题：

A program configuration file on a shared computer changes each time the program is run, causing the program to fail. Which of the following steps could a technician take to help prevent this file from being changed?（）

• A、Set the group’s folder permissions to deny.
• B、Use Event Viewer to monitor changes to the file.
• C、Store a backup copy of the file on a USB drive.
• D、Change the file attribute to read only.